Four stars - because the porch and patio look beautiful, and Tyson and his helper did a great job. Worked their tails off in nasty heat and humidity. However, the fact that I keep calling the company and getting voice mail, AND never getting a call back, is very aggravating. We just gave them $3k, and they won’t return my calls?!? Also, our sales person left the company and they didn’t bother to tell us. So - we do have an installation issue, and I can’t get a return call. This does not reflect on Tyson - but it sure reflects poorly on PolyPro.
Owner replied
Hi, Kathy. Thank you for your feedback, and we sincerely apologize for the lack of communication. That's not the experience we want our customers to have. We're glad you're happy with how your porch and patio turned out and appreciate your kind words about our installation team. I've also forwarded your concerns to our admin team. If you have a moment, please send photos of the installation issue to [email protected], and a member of our team will reach out to you. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.